Billing
How do I cancel my subscription?
Go to My Account → Subscriptions and click Cancel. Your agent will remain active until the end of your current billing period. No partial refunds are issued for the remaining days, but you will not be charged again.
Can I upgrade or downgrade my plan?
Yes. Visit My Account → Subscriptions and select a new plan. Upgrades take effect immediately and you will be charged a prorated amount for the remainder of your billing cycle. Downgrades take effect at the start of your next billing period.
How do AI credits work?
Every plan includes a monthly bundle of AI credits (measured in US dollars). Each time your agent uses an AI model, the token cost is deducted from your credit balance. Different models cost different amounts per token — more capable models cost more. Credits reset at the start of each billing cycle.
What happens when my credits run out?
Your agent will pause AI-powered responses until your credits refill at the next billing cycle or you purchase a top-up. You can buy additional credits any time from the shop in increments of $10, $25, $50, or $100. Top-up credits are applied to your balance immediately and do not expire.
Your Agent
What can my AI agent do?
Your agent can hold conversations, answer questions, draft documents, summarize information, perform research, follow multi-step instructions, and execute scheduled routines. You can customise its behaviour by writing a system prompt and adding skills that teach it specific tasks relevant to your business.
Which messaging channels are supported?
OpenClaw supports WhatsApp, Telegram, Discord, Slack, email, and a built-in web chat interface. The number of simultaneous channels depends on your plan: Basic supports 2, Pro supports 5, and Enterprise has no limit.
Which AI models does my agent use?
Your agent has access to leading models including Claude Sonnet, GPT-4.1, and DeepSeek V3, among others available through our model catalogue. You can choose your preferred default model from the dashboard. More capable models consume credits faster.
What are skills?
Skills are custom instructions that teach your agent how to perform a specific task — for example, “look up a customer in the CRM” or “draft a weekly sales report.” You create them from the dashboard, and the agent uses the appropriate skill automatically based on the conversation context. Basic allows 5 skills, Pro allows 20, and Enterprise is unlimited.
Security
How is my data protected?
Every agent runs on a dedicated virtual machine — your data is never shared with other customers. Conversations, skills, and configuration are stored only on your isolated instance. Backups are encrypted and stored separately.
Who can access my agent?
Only you and the messaging channels you connect. Your dashboard is protected by a unique authentication token. We do not access your instance or data except when you explicitly request support.
How are API keys stored?
If you use your own API keys (BYOK), they are encrypted at rest using AES-256-GCM and stored in an isolated database. Keys are decrypted only in memory at the moment they are needed for an API call and are never logged or exposed.
Technical
What is a token?
A token is the unit AI models use to process text. One token is roughly three-quarters of a word in English. Both the text you send to the model (input) and the text it generates (output) consume tokens. Your credit balance is deducted based on the number of tokens used and the per-token price of the model.
How many tasks can I run per credit dollar?
It depends on the model and task complexity. A typical complex agent task uses 50,000–200,000 tokens. With the Starter plan’s $15 in bundled credits, you can run roughly 8–34 complex Claude Sonnet tasks or 15–60 GPT-4.1 tasks per month. Simpler tasks like short Q&A use far fewer tokens and stretch your credits further.
What is BYOK (Bring Your Own Key)?
BYOK lets you connect your own API keys from providers like OpenAI or Anthropic. Instead of using your bundled credits, your agent makes API calls directly against your own account. This gives you full control over model access, billing, and rate limits. BYOK keys are encrypted at rest and stored securely.